Procor Csh Payms and Recs

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Procor Csh Payms and Recs

• Global Payments Service Operations supports processing and other high end payments related activities for multiple business entities across the group. Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. A number of differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and taking action on the Payment Instructions and ensure that tasks are prioritized, processed and completed in accordance with procedures. The staff needs to ensure all end of day checks are duly completed and assist the team leads to achieve SLA targets.

In this role, you will:

• Responsible to ensure accuracy by correctly interpreting and acting on the Payment Instructions. An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets.
• Review, ensure that tasks are prioritized, processed, and completed in accordance with procedures. Customer calls are handled as per the company standards and focus must be on the customer’s experience with the product and the bank. Ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
• Knowledge and experience are to be shared with colleagues, aiding on referred/technical issues. Independently complete all tasks assigned by the line manager which includes picking up calls in queue, clearing the mailbox, ensuring processing of all the requests within the Cut offs.
• A high level of awareness about phishing, compliance and money laundering should be always maintained. Responsible to ensure all end of day checks are duly completed and assist the team leads to achieve SLA targets. Responsible to ensure all the investigation work should be sorted out within SLA to prevent financial and reputation risk and must engage in cross skilling.
• Provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills. Provide efficient resolution to customers while on call and clarity of thought. Ensure error free and quality processing.
• Good team player. Liaising with peers and colleagues for timely resolution. Understanding critical documentation and interpreting information and risk involved. Ability to handle work independently and thorough understanding of the job objectives.
• Sharing trends, observation, and issues on a timely manner. Proactive collaboration to be displayed across sites. High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls.

To be successful you will:

• Minimum or basic computer knowledge. Good conversational skills to engage customer. Ability to write good quality business letters, emails and reports. Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Experience in Payments and investigations Knowledge of Payments processing and Payments Investigation’s case handling is desired. Ability to speak and understand English / French fluently.
• Flexibility to work different shifts.Ability to maintain focus while working with voluminous data.

You’ll achieve more at HSBC 

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***