Processor Cash Payments and Reconciliations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Cash Payments and Reconciliations 

In this role, you will:

• Acquire and update knowledge on procedures and products
• Ensure that each call / work is completed in accordance with established procedures and standards.
• Produce MI as required and identify and escalate potential complaints Support achievement of team objectives and exhibit ownership of the business
• Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
• Respond to mails/queries related to process timely with a cc to the Line Manager and ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
• "Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable

To be successful you will:

• Good communication skills – Written & Verbal Attention to detail ,Proven track record of strong focus towards high levels of Quality and Customer Service 
• Ability to multi-task, depending on the criticality of the tasks. 
• Self motivated and should be able to work under minimal supervision.
• Good team player, Flexibility to work in different shifts including weekends
• Strong Relationship building skills, Quick Learner
• The information contained in this job description is a true and accurate reflection of the job as specified.

You’ll achieve more at HSBC 

Hsbc.com/careers 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***