Processor Accounting and Servicing Maintenance

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Accounting and Servicing Maintenance. 

In this role, you will:

• Instructions / requests are correctly interpreted and fully undertaken.
• Common fraud / errors / irregular customer requests are identified and escalated in accordance with procedures in a timely manner.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
• Demonstrate ways to improve customer service, increase productivity and reduce operational losses.
• All data requirements (timesheets and ad hoc process information) is accurately updated in a timely manner.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.

To be successful you will:

• Core cards knowledge
• Knowledge and experience of working in Chargebacks processes
• Understanding on reconciliations 
• Computer literacy (word processing, PowerPoint, Excel, and database applications
• Excellent oral, written, and interpersonal communication skills. 
• Ability to adapt in a dynamic and fast-paced environment. 
• Ability to speak and understand English fluently.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***