Payments Processor and exception management core

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Payments Processor and Exceptionmanagement core

Activities that involve Inward & Outward payment processing, Electronic Transfers, Investigations & Verifications, Branch Enquiries, Inbound & Outbound calls to Customer & Branches, Manual Payments, Cheque Payments, and Clearing House & BACS etc would fall under this job role.

In this role, you will:

• Acquire and update knowledge on procedures and products Ensure that each call / work is completed in accordance with established procedures and standards.
• Produce MI as required Identify and escalate potential complaints Support achievement of team objectives Exhibit ownership of the business 
• Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked Act effectively on all customer feedback. Delight internal and external customers
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank Respond to mails/queries related to process timely with a cc to the Line Manager Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made. 

• Process customer set up, host set up, Enquiries in a timely manner to achieve agreed productivity targets on all the regions worked. (as revised time to time)
• Proactively contribute towards the completion of the maintenance and enquiries within the agreed timescales
• "Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable
• Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training

To be successful you will:

• Good communication skills – Written & Verbal. Attention to detail  Proven track record of strong focus towards high levels of Quality and Customer Service
• Ability to multi-task, depending on the criticality of the tasks. 
• Self motivated and should be able to work under minimal supervision.
• Good team player, Flexibility to work in different shifts including weekends, Strong Relationship building skills, Quick Learner

You’ll achieve more at HSBC

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***