Observability Analyst / Senior Consultant Specialist
Hyderabad, TG, IN, 500032
Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specalist
In this role, you will:
- Own end-to-end CTO Infrastructure KPI reporting and observability insights, turning telemetry and ITSM data into dashboards, trends and actions for a 24x7 environment.
- Govern the Infrastructure KPI suite (e.g., availability, incident volumes, MTTA/MTTR, SLA/SLO, change success rate, backlog, repeat incidents), including standards and controls.
- Build and maintain Power BI dashboards and reporting packs (data modelling, Power Query, DAX).
- Build and maintain Splunk dashboards/alerts using SPL, delivering operational observability and insight.
- Perform trend analysis and deep dives to identify service issue drivers and present recommendations to stakeholders.
- Correlate logs/metrics/events with ITSM outcomes to improve detection quality and reduce alert noise.
- Deliver ServiceNow reporting across Incident/Problem/Change/Request and improve data quality (categorisation, assignment groups, CI/service mapping).
- Automate data extraction/transformation/validation using Python and SQL, and document KPI definitions, data lineage and reporting standards; partner across teams/vendors to drive continuous improvement (including AI/ML-enabled analytics where appropriate, within controls).
To be successful, you will
- Strong hands-on Splunk experience (SPL, dashboards; alerting desirable).
- Strong hands-on Power BI (data modelling, DAX, Power Query).
- Strong ServiceNow reporting/analytics experience and solid ITSM/ITIL knowledge (Incident/Problem/Change).
- Advanced SQL skills (complex joins/aggregations; window functions preferred).
- Strong Python for automation and data processing (pandas, APIs, scheduling).
- Strong analytical skills and attention to detail; able to translate operational questions into measurable KPIs.
- Effective communication and stakeholder management, including presenting insights to senior leadership.
- Exposure to AI/ML concepts in ops analytics (anomaly detection, forecasting, text analytics), with ability to evaluate outputs and manage data quality/bias considerations
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India