Manager Operations -Process Governance and MI

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations -Process Governance and MI

In this role, you will:

• Execute and monitor the end-to-end operational control framework across GLS Operations products and processes.
• Conduct periodic control reviews, process health checks, and risk assessments to identify control gaps, process breaks, and improvement opportunities.
• Monitor KRIs, control metrics, operational losses, and incidents; escalate material risks/issues with clear mitigation options.
• Investigate incidents, lead root cause analysis, and drive timely corrective and preventive actions with measurable remediation milestones.
• Track and coordinate closure of audit findings, regulatory actions, self-identified issues, and remediation plans; support RCSA, control testing, and evidence requirements.
• Own and run governance forums and cadences (governance working groups and weekly/monthly MI reviews): agenda, papers, minutes, decisions, action tracking, and consistent artefacts (ToR, RACI, logs).
• Own process governance standards and documentation: maintain SOPs, process maps, control narratives, clear ownership, and RACI; drive standardisation across teams/sites.
• Define and deliver MI strategy and “single version of the truth”: KPI/KRI library, metric definitions, data lineage, reporting standards, and executive MI packs/dashboards with insight and actions.
• Strengthen data integrity and reduce manual effort through reconciliations/validation controls, exception handling, and automation of MI and controls; provide forecasting/scenario insights for planning and resourcing.
• Lead stakeholders and people: partner across Operations, Product, Technology, Risk/Compliance, Finance and Audit; communicate clearly to senior forums; coach and develop teams, fostering an inclusive, continuous-improvement and control-minded culture.

To be successful you will:

• 4–5 years’ experience in Banking/Liquidity Operations, Operational Risk, Controls, Audit, or Governance.
• Strong understanding of operational risk management and internal control frameworks, plus risk governance practices and regulatory requirements.
• Proven experience in audit management, issue remediation, and control testing.
• Strong analytical, investigative, and problem-solving capability; able to interpret numeric data and work accurately with high volumes of data.
• Excellent stakeholder management and communication skills, including writing high-quality business emails, letters, and reports.
• Reporting/data analysis tools experience is desirable (Excel, Power BI, Tableau, etc.).
• Certifications such as Lean Six Sigma or risk management qualifications are advantageous.
• Liquidity product/solutions knowledge is highly advantageous; experience managing testing cycles (UAT/PVT) is valued.
• Success measures include timely closure of audit/risk actions, reduced repeat incidents/control failures, strong control effectiveness/compliance, successful audits/regulatory reviews, improved resilience via controls/automation, and positive stakeholder feedback.
• Application/eligibility expectations: meet performance/behaviour standards; no corrective/disciplinary action in last 6 months; submit application with current CV by closing date; inform line manager; right to work and local employment rules apply; employer may update employment terms via internal communications.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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