Manager Operations-Operational Risk and Control

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations-Operational Risk and Control

In this role, you will:

• Own and enhance the Liquidity Operations control framework (risk/control mapping, ownership, and evidence standards).
• Run control assurance activity including periodic reviews, process health checks, thematic deep dives, and risk assessments to identify gaps and improvements.
• Monitor control performance and risk signals (Key Risk Indicators, metrics, losses, incidents) and escalate material breaches and emerging risks via governance.
• Lead incident management end-to-end: investigation, root-cause analysis, and delivery of corrective/preventative actions with lessons learned embedded.
• Manage issues and actions to closure across audits, regulatory actions, and self-identified items—log, challenge, track, and validate completion.
• Support Risk & Control Self‑Assessment, control testing, and governance reviews ensuring outcomes are robust and remediation is sustainable.
• Maintain compliance and audit readiness through policy/regulatory adherence and strong documentation

  (Standard Operating Procedures, narratives, process maps, logs).

• Strengthen the control environment through partnership and change governance: collaborate across Operations/Risk/Compliance/Product/Tech, embed control-by-design in deliveries, and provide decision-useful Management Information /dashboards while driving automation and simplification.

To be successful you will:

• Relevant experience: 4–5 years in banking (Liquidity Operations), Operational Risk, Controls, Audit, and/or Governance.
• Risk & control capability: Strong understanding of operational risk management and internal control frameworks (risk ID, control design, evidence standards, issue management).
• Audit and remediation track record: Experience managing audits, performing control testing, and driving issue remediation to timely closure.
• Regulatory & governance knowledge: Working knowledge of regulatory expectations and risk governance practices; supports successful audits/regulatory reviews.
• Liquidity operations know-how: Familiar with liquidity processes and monitoring/reporting (reconciliations, data lineage, key inputs/outputs, exception management).
• Control environment expertise: Understanding of access management, segregation of duties, maker-checker controls, and monitoring/alerting in operational settings.
• Analytical + stakeholder strength: Strong investigative/problem-solving skills; excellent communication/documentation; able to present Management Information and recommendations to governance forums.
• Tools, change, and extras: Reporting/data tools (Excel/Power BI/Tableau) desirable; awareness of change/release and control-by-design; Lean Six Sigma/risk certifications a plus; right to work required (subject to local rules).

You’ll achieve more when you join HSBC 

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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