Manager Operations-Operational Risk and Control

Job title: Manager Operations-Operational Risk and Control

Support the implementation and execution of the Operations Control Framework to ensure a robust control environment across the operations portfolio. The role is responsible for monitoring operational risks, strengthening controls, ensuring regulatory compliance, driving remediation of control gaps, and promoting a culture of risk awareness and operational excellence.

In this role, you will:

• Execute and continuously enhance the Liquidity Operations control framework (risk/control mapping, control owners, evidence requirements).
• Perform periodic control reviews, process health checks, thematic deep dives, and risk assessments to identify gaps and improvements.
• Monitor KRIs/control metrics, operational losses, and incidents; escalate material control breaches and emerging risks through governance.
• Lead/coordinate incident investigations, root cause analysis, and delivery of corrective and preventative actions with lessons learned embedded.
• Own end-to-end issue and action management (audit findings, regulatory actions, self-identified issues): log, challenge, track, and validate closure.
• Support RCSA, control testing, and governance reviews; ensure results are robust and remediation plans are sustainable.
• Ensure compliance with internal policies, regulatory requirements, and operational risk standards; maintain audit-ready documentation (SOPs, narratives, RACIs, process maps, logs).
• Partner with Operations, Risk, Compliance, Internal Audit, Product, and Technology to strengthen the control environment and standardise execution across sites.
• Embed control-by-design in change delivery (access, approvals, reconciliations, monitoring, SoD), including release readiness, cutover, hypercare, and PIRs.
• Produce decision-useful dashboards/MI and leadership updates; promote a strong risk and control culture and drive automation/simplification to reduce manual dependency.

To be successful you will:

• 4-5 years of experience in Banking/ liquidity Operations, Operational Risk, Controls, Audit, or Governance.
• Strong understanding of operational risk management and internal control frameworks.
• Experience in audit management, issue remediation, and control testing.
• Knowledge of regulatory requirements and risk governance practices.
• Strong analytical, investigative, and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Experience with reporting and data analysis tools (Excel, Power BI, Tableau, etc.) is desirable.
• Lean Six Sigma or risk management certifications are an advantage.
• Success Measures
• Timely closure of audit findings and risk actions.
• Reduction in repeat operational incidents and control failures.
• Strong control effectiveness and compliance with internal standards.
• Successful completion of audits and regulatory reviews.
• Improved operational resilience through enhanced controls and automation.
• Positive stakeholder feedback on governance and control support.
• Strong understanding of operational risk and internal control principles (risk identification, control design, evidence standards, issue management).
• Working knowledge of liquidity operations and related reporting/monitoring processes (e.g., reconciliations, data lineage, key inputs/outputs, exception management).
• Experience supporting audits and control testing, including producing audit-ready documentation and evidence packs.
• Familiarity with access management, segregation of duties, maker-checker controls, and monitoring/alerting controls in operational environments.
• Strong analytical skills to interpret trends, identify root causes, and prioritize remediation based on risk and impact.
• Excellent documentation and stakeholder management skills; confident presenting control MI and recommendations to governance forums.
• Understanding of change/release processes and how to embed control-by-design in process and technology change.
• Right to work is required. Local employment rulings and restrictions will apply

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people