Manager - Education

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager – Education

In this role, you will:

• To act as training manager / trainer / education support resource for the payments business function and support training programs (virtual, hybrid, and in-person) for payments processing (high and low value), payments investigations (high and low value), payments contact centre processes, soft skills, operational excellence, and risk.
• The team manages work which is extremely critical, and mismanagement causes operational risks. The job holder will be responsible for offering suitable upskilling for the workforce (irrespective of job grades) on concepts related to Operational Risk.
• The Management layer handles responsibilities that are niche to this work area and the role holder is responsible for the delivery of the management induction program for newly promoted management staff.
• The job holder will be responsible for cascading the job objectives for new joiners, employees working in the workforce as part of annual job objective announcements.
• The job holder will be responsible for partnering with Education Leads, AVP Education, HITT (HSBC Institute of Technical Training), L&D (Learning and Development), Human Resources, workforce management, Operational Excellence teams to drive outcomes related to the training agenda for payments workforce and contribute positively towards the meeting of the Education control.
• The job holder will be responsible for the creation of new training content, review of existing training content, use creativity to come up with interesting activities to support training programs, and conduct educational activities for the payment workforce.

 To be successful you will:

• Ability to run accreditation and master trainer sessions for employees.
• Excellent conversational skills to engage a wide range of internal customers and different job grades.
• Ability to write good quality business letters, emails, and reports.
• Ability to create training content, design upskilling programs, and be creative on execution.
• Ability to think differently and drive creativity among the work force. The jobholder is expected to contribute to the organizational vision of a future fit workforce and needs to contribute to the agenda.
• Keenness to get to the root cause of issues and find simple ways for training messages to land in virtual, hybrid and classroom-based sessions.
• Contribute positively to the enhancement of the Education TO

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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