GR Product Support Analyst

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  GR Product Support Analyst

Purpose of the role  

• TPM is a core service from Global Procurement, for colleagues to fulfil their Third Party Risk accountabilities associated with the use of Third Parties underpinned by a globally consistent workflow tool, OneTPM (ServiceNow).
• The Global Register is a workflow tool that enables HSBC to manage Materiality Assessment, Outsourcing Determination, and Regulatory Reporting for services provided by both internal and external third parties.

In this role, you will:

• Own clearance of circa 200 CRs currently in Appian backlog. Analyse non-standard or complex requests to assess impact, feasibility and alignment with existing design principles.
• Produce and maintain clear artefacts including user stories, acceptance criteria, process flows and data definitions, as well as meeting minutes, governance logs and other audit-ready evidence.
• Leadership & Teamwork - Collaborate with representatives from global business units, policy & compliance experts, and operations to understand needs and ensure the tool meets expectations.
• Monitor feedback, issue themes and data quality to identify improvement opportunities. Contribute to testing (SIT, UAT) of all changes across the Sprint cycles.

To be successful you will:

• Functional Knowledge -Proven experience as a Business Analyst in TPM / supply chain risk management / Procurement systems, preferably within a Banking or Financial Services environment. Ability to elicit and translate complex regulatory or operational concepts into clear functional requirements. Ability to analyse production issues, and support troubleshooting / root cause analysis.
• Others - Background in taking ownership for driving change and efficiency through design. Detail-oriented, analytical, excellent problem-solving skills, able to manage ambiguity. Excellent written skills with ability to articulate complex topics and problem statements effectively. Strong governance mindset with a focus on quality and compliance outcomes.
• Core understanding of Agile Methodology and Change Management processes Experience with the Appian & ServiceNow products would be preferred

You’ll achieve more at HSBC 

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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