GR Product Support Analyst

Job Title: GR Product Support Analyst

Purpose of the role  

TPM is a core service from Global Procurement, for colleagues to fulfil their Third Party Risk accountabilities associated with the use of Third Parties underpinned by a globally consistent workflow tool, currently RSA Archer and OneTPM (ServiceNow).

The Global Register is a workflow tool that enables HSBC to manage Materiality Assessment, Outsourcing Determination, and Regulatory Reporting for services provided by both internal and external third parties.

In this role, you will:

• Ensure that business requirements are accurately captured, regulatory obligations are understood, and the tool delivers a consistent, compliant and high-quality user experience across global teams.
• Gather, document and validate business requirements for enhancements, new features and regulatory changes.
• Analyse non-standard or complex requests to assess impact, feasibility and alignment with existing design principles.
• Produce and maintain clear artefacts including user stories, acceptance criteria, process flows and data definitions, as well as meeting minutes, governance logs and other audit-ready evidence. 
• Act as a trusted advisor and subject matter expert for the Global Register (GR) supporting the product roadmap and prioritisation decisions.
• Work closely with technology teams to clarify requirements, support agile processes, and ensure successful delivery of changes.
• Conduct design reviews to ensure enhancements maintain data integrity, usability and compliance alignment.
• Collaborate with representatives from global business units, policy & compliance experts, and operations to understand needs and ensure the tool meets expectations.
• Prepare and deliver training materials, guidance documentations and communications for system changes.
• Monitor feedback, issue themes and data quality to identify improvement opportunities.
• Support the governance and reporting of process & system changes for the GR. Technology and Opsl Risks are identified, managed and escalated in line with Group and business objectives

To be successful you will:

• Proven experience as a Business Analyst in TPM / supply chain risk management / Procurement systems, preferably within a Banking or Financial Services environment.
• Ability to elicit and translate complex regulatory or operational concepts into clear functional requirements. 
• Ability to analyse production issues, and support troubleshooting / root cause analysis. 
•  Ability to communicate with senior stakeholders with impact and clarity. Excellent written skills with ability to articulate complex topics and problem statements effectively.
• Background in taking ownership for driving change and efficiency through design. Detail-oriented, analytical, excellent problem-solving skills, able to manage ambiguity.
• Strong governance mindset with a focus on quality and compliance outcomes.Core understanding of Agile Methodology and Change Management processes
• Experience with the Appian & ServiceNow products would be preferred

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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