Fraud Officer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Officer

In this role, you will:

• Participate in team meeting / team activities and work towards sustaining team spirit.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreement
• Continually acquire and update knowledge on procedures related to relevant processes
• Identify opportunities for improving process efficiencies as & when relevant.continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements.
• Responsible for relationship building and resolving customer queries / issues, account management in a professional manner.Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

To be successful you will:

• Understand, adhere and execute the procedures imparted during the training phase. Continually update product knowledge and be adaptable to change.
• Diploma or degree in any discipline or relevant work experience of 0-3 years commencement with the position.Ability to speak and understand english fluently.
• Ability to write letters, emails and create memos comprehensible to related departments.
• Good conversational skills to hold the attention of the customer on the telephone.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc.We consider all applications based on merit and suitability to the role.”

 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***