Fraud Officer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Fraud officer

In this role, you will:

• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• All data requirements timesheets, leave requests, absence requests and ad hoc process information is completed and updated in a timely manner
• Issues/problems are effectively investigated and resolved or appropriately referred with recommendations.Observation & feedback by the immediate line & management team.Acquire and update knowledge on procedures related to relevant processes.
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements . Responsible for relationship building and resolving customer queries issues, account management in a professional manner . Other responsibilities dependent on process assigned to. Receives makes customer calls in a call centre environment. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

To be successful you will:

• Understand, adhere and execute the procedures imparted during the training phase. Continually update product knowledge and be adaptable to change.
• Diploma or degree in any discipline or relevant work experience commencement with the position. Relevant work experience desirable with 0-2 years.
• Ability to speak and understand English fluently. Ability to write letters and create memos comprehensible to related departments. Good conversational skills to hold the attention of the customer on the telephone.Ability to grasp quickly.
• Ability to understand and interpret numeric data. Minimum, basic computer knowledge. Flexibility to work shifts. Ability to build rapport with people.

www.hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***