Digital Subject Matter Expert - ServiceNow

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Subject Matter Expert - ServiceNow 

In this role, you will:

• Collaborate with global process owners and key stakeholders to identify and document business requirements.
• Create Agile user stories based on these requirements, translating them into technical specifications and log them into the development backlog.
• Conduct gap analysis to assess current and future states.
• Design workflows, processes and solutions that can be implemented in ServiceNow and that meet business needs.
• Work with the Product Owner and Scrum Master to prioritise the backlog and manage sprint planning.
• Work the developers and architects to ensure the correct implementation of requirements. Improve User Experience of the ServiceNow platform
• Identify process, UI/UX and data improvements and work towards implementing these to completion. Provide product demonstrations to stakeholders and assist with training and communications.
• Overall responsibility for supervising a department or a business unit/area team or manages delivery for most complex assignments.Motivates matrix groups of peer stakeholders
• Drives success and delivery from the Global Procurement Architecture teamThought leadership on how the Global Procurement data architecture can solve business issues

To be successful you will:

• Expert in ServiceNow implementations. Preferably this would be within a banking environment
• Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.
• Familiarity with Agile methodologies and JIRA

• Ability to manage multiple workstreams to tight deadlines Excellent attention to detail
• Proficient in the use of Microsoft Word, and PowerPoint
• Excellent stakeholder management skills
• Experience of working under pressure, at pace, and to strict deadlines

You’ll achieve more at HSBC 

www.hsbc.com/careers 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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