Customer Service Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive 

• Wholesale Client & Account Servicing supports a number of different areas for GBM and CMB customers – Account Opening, Account Servicing and Account Closing activities.
• The teams that support Wholesale clients play an important role in supporting customers at different stages of their lifecycle with HSBC.
• The teams work closely with business partners and transformation colleagues to improve the efficiency of processes, to make banking faster and easier for customers, and simpler for colleagues. By doing this, the team helps reduce the total cost of operations and enhance the overall customer experience.

In this role, you will:

• Responsible for ensuring quality and productivity standards are maintained.
• Learn and implement the process updates or changes quickly and accurately for effective results.
• Support achievement of team objectives.
• Participate in development of cohesive teams.
• Foster development of co-workers.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.

To be successful you will:

• Strong MS Office Skills (Excel, PowerPoint, Word)
• Proficiency in the technical aspects of Wholesale Client & Account Servicing systems, including Account Opening, Servicing, and Closing workflows.
• Expertise in managing GBM and CMB customer lifecycles through integrated banking platforms and customer relationship management (CRM) tools.
• Familiarity with process automation, data integration, and system optimization to improve operational efficiency and reduce costs.
• In-depth understanding of regulatory frameworks, compliance tools, and security protocols for managing account servicing and banking operations.
• Excellent written and verbal communication skills

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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