Customer Service Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive.

In this role, you will:

• Ensure that the productivity & quality levels are achieved as per the standards set for the process.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• To provide a high quality service to internal and external customers and ddemonstrate ways to improve customer service & increase productivity
• Acquire and update knowledge on procedures related to relevant process
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
• To participate in various business health checks/Testing activities related to new projects and Implementations.
• Proactively identify issues, if any, and escalate to the Line/Management team
• Resolve customer complaints and complex enquiries/problem situations.

To be successful you will:

• High energy, be pro-active, positive, a problem solver, and an owner of issues. 
• Excellent communication skills, both written and verbal. 
• Good interpersonal skills 
• Must have a clear understanding of HSBC Values.
• Prior experience of working in Banking Industry will be an added advantage. 
• Prior experience on Regulatory and Transaction Processing will be added advantage 
• Self-motivated and should be able to work under minimal supervision. Pragmatic - sense of urgency is a must 
• Demonstrate highly customer centric approach and strong business acumen. 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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