Customer Service Executive - Global Payments Account Solutions

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Global Payments Account Solutions

• Global Payments Account solutions supports a number of different areas for Global Banking & Markets  and Commercial Banking  customers for Account Maintenance activities.
• The team that supports Wholesale clients play an important role in supporting customers at different stages of their lifecycle with HSBC.
• The team works closely with business partners and transformation colleagues to improve the efficiency of processes, to make banking faster and easier for customers, and simpler for colleagues. By doing this, the team helps reduce the total cost of operations and enhance the overall customer experience.

In this role, you will:

• Ensure quality and productivity standards are maitained. Demonstrate ability to learn and implement the process updates or changes quickly and accurately.
• Exhibit capability to understand and interpret numeric data.
• Ability to multitask at work at various levels. Support achievement of team objectives.
• Participate in development of cohesive teams.Foster development of co-workers.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.

To be successful you will:

• Strong MS Office Skills (Excel, PowerPoint, Word). Displays ownership and accountability while dealing with accounts and ensures the right outcome is achieved in the agreed timelines. 
• Quick learner and adapts easily to ever changing environment. Flexible to work in shifts.
• All the completed applications should be submitted on or before the closing date. Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
• Graduate in commerce. Higher qualification is not a bar provided aspirations are commensurate with the position. 18 + months in current role (For existing HDPI employees)
• Excellent written and verbal communication skills.

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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