Credit Services Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Credit Services Executive

In this role, you will:

• Responsible for ensuring all transactions are processed within agreed Service Level Agreements and in an accurate manner. Overall contributing to outstanding service quality for our internal and external clients.
• Independently manage and work upon end-to-end customer journey through different Service Deliveries like: Preapproval activity like Credit Application Creation, Financial Spreading, and Customer Risk Rating generation. Post approval activity like creation of Lending Documentation, Limit Setup, Fund Disbursement, Rollover of Loans, Covenant monitoring.
• Take account of escalations and resolve complex process related issues timely, keeping the Line manager informed.
• Responsible for ensuring that internal audits and measures are undertaken regularly and reviewed to achieve / exceed agreed Process and Global Operating Metrics.
• Take account of the impact of erratic workflows through leave management and process prioritization.
• Devise delivery strategy for Line Manager with MI and other business data requirements within agreed timelines.
• Work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Responsible for ensuring that targets on productivity and accuracy are met as per the targets and metrics defined for the process.

To be successful you will:

• Strong Subject Matter Expert knowledge and proven capability in Commercial, Global Credit and Lending Services is strongly preferred.
• Should be a Graduate and 2 to 4 years of experience in Commercial, Global Lending, Trade Services, Credit Services, Securities Processing along with relevant product and collateral knowledge.
• Acquire knowledge on Wealth Products and Services.
• To be willing to work in shifts - including night.
• Communication – the ability to communicate and understand complex issues.
• Analysis or strategy – the ability to analyze complex issues and identify solution to improvement customer experience.
• Understanding of products and services offering within Wealth.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

                                                     ***Issued By HSBC Electronic Data Processing (India) Private LTD***