CSE Processing

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive Processing .

In this role, you will:

• Ensure quality and productivity standards are maintained.
• Ability to learn and implement the process updates or changes quickly and accurately.Ability to understand and interpret numeric data.
• Ability to multi task.support achievement of team objectives.
• Build professional relationships with colleagues in other areas.Participate in development of cohesive teams
• Participate in development of cohesive teams.
• Foster development of co-workers.Contribute to the creation of a supportive work environment driven by people centric values.

To be successful you will:

• Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
• Previous experience of working 0- 3 years  in a Customer Service environment and/or supporting customers in financial difficulty.
• Excellent communication/skills – both conversational and written.Ability to work using a variety of systems on a computer.
• Positive attitude – demonstrating teamwork and cooperation towards the achievement of operational goals and addressing barriers to exceptional customer service.Ability to organize work independently and as part of a team.
• Empathetic approach with ability to build rapport and engender trust.Previous experience of working in a Customer Service environment and/or supporting customers in financial difficulty.Deal with an array of complex delinquency situations, employing effective decision making skills and knowledge when applying resolution tools that best meets the needs of the customer needs.
• Empathetic approach with ability to build rapport and engender trust.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***