Automation Services Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Automation Services Manager 

Business: Risk & Complaince

Principal responsibilities

• Manage a team of Digital & Automation Engineer to deliver digital/ automation solutions within scope, timeline and budget.
• As the lead engaging stakeholders to understand their digital and automation needs. Perform opportunity assessment and Proof of Concept for new use cases.
• Propose and align solution design based on business requirements and future state processes with project stakeholders.
• Formulate project business case, present the project and solution design in governance meetings
• Responsible for the End-to-End delivery of digital and automation solutions with Power Platform capabilities, such as Power Apps, Power Automate/ Power Automate Desktop, Power BI, etc., as well as relevant approvals and governance processes in accordance with HSBC standards.
• Support the operation of Power Platform CoE or other relevant governance bodies in HSBC, such as reviewing new business cases, solution design, POC/ trouble shooting platform related new features/ issues.
• Collect and summarise feedbacks and improvements areas of delivery model from stakeholders, to enable continuous improvement.
• As the Lead Trainers in Citizen Programme.

Qualifications 

General

• Proven successful track record in a similar role with strong project management skill in working with high performing teams and Subject Matter Experts globally.
• Ability to problem solve, clearly articulate requirements, and implement and drive delivery.
• Excellent interpersonal skills and comfortable dealing with complex stakeholder groups. With the ability to present technical details to a non-technical audience.
• Ability to communicate effectively and with sufficient gravitas and prominence to influence key stakeholders.
• Must be well organised and able to multi-task effectively and efficiently.
• Able to work independent with limited supervision.
• Fast learner. Able to accommodate to complex environment and stakeholder groups
• Strong written and verbal communication skills required:
• Fluency in English is a must
• Chinese (Cantonese and Mandarin) is a plus
• Familiarity with CoE operation is a plus.
• Familiarity with Wholesale Banking industry is a plus.

Technical Skill

• Strong knowledge and proven successful track record in Power Platform and/or RPA technologies, and their use case assessment, implementation & delivery lifecycle.
• Good understanding of System Development Lifecycle (SDLC) and Agile delivery approach.
• Sound solution design experience, with the ability to architect and explain complex system and database interactions including data flow, common interfaces, APIs, etc. Knowledge of architecture is a definitely a plus.
• With hands on experience on one of below Power Platform capabilities or any market leading automation/ digital tools:
• Power Apps
• Power Automate/ Power Automate Desktop
• Power BI
• RPA (e.g. Blue Prism/ UiPath/ Automation Anywhere)
• VBA
• Proficient in MS Office, Teams, Confluence, Jira and/or Monday.com.
• Knowledge of other programming languages is a plus.
• Applicants should have an IT / CS / Tech background with either a relevant bachelor’s degree or 4+ years of relevant experience.
• Applicants own any certificates below is highly preferable:
• Power Platform Solution Architect Expert
• Exam PL-500: Microsoft Power Automate RPA Developer
• Blue Prism Developer Exam (AD01)
• Project Management Professional (PMP) or PRINCE
• SAFe Product Owner and Product Manager Certification

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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