Assistant Vice President Management Information and Reporting

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Management Information and Reporting

In this role, you will:

• Own the end-to-end Management Information strategy and reporting framework for the operations portfolio. Develop and maintain executive dashboards, scorecards, and Key Performance Indicators to provide actionable insights to senior management. Design, automate, and optimize recurring management reports to improve efficiency and reduce manual effort. Analyze operational performance trends, identify risks and opportunities, and provide data-driven recommendations to stakeholders. Partner with Operations, Product, Finance, Risk, Technology, and Data teams to define reporting requirements and deliver meaningful insights.
• Ensure the accuracy, completeness, and integrity of operational data through robust governance and quality controls. Lead root cause analysis using data to identify drivers of operational incidents, service issues, and process inefficiencies. Develop forecasting models, capacity planning reports, productivity metrics, and performance analytics to support business planning. Drive continuous improvement and automation of Management Information processes using visualization and reporting tools. Support governance forums, business reviews, audit requests, regulatory reporting, and executive presentations with high-quality analysis. 
• Establish standardized definitions, Key Performance Indicator  frameworks, and reporting methodologies across markets. Mentor and develop analysts while fostering a culture of data literacy and continuous improvement. Timely preparation of all relevant presentations with Management Information for all Account Solution Process governance forums (e.g., Process/Operations governance, Service Management reviews, Performance & Capacity reviews). Focus on Objectives and Key Results and Customer Sentiment scores to ensure the SOP (Standard Operating Procedure) is clearly designed and completed to focus on Customer Centricity.
• Connecto Journeys and adoption across 39 markets is to be assessed and share the Management Information to Operations head to increase adoption. Personal Account Dealing solution exceptions to be consolidated and update for management visibility. Provides Management Information packs and insight for risk and control forums (e.g., Operational Risk, Issues & Actions, Control monitoring reviews) as required. Engages with Change/Delivery governance (e.g., project/initiative steering, Risks, Assumptions, Issues and Dependencies reviews) to track benefits, outcomes, and operational readiness. 
• Works with Data Governance stakeholders to align on data standards, lineage, access controls, and metric definitions. (Final committee names and cadence to be confirmed locally.) Define and maintain the Management Information framework for the Account Solution Process: Key Performance Indicator /Key Risk Indicator library, metric definitions, thresholds, and reporting cadence (daily/weekly/monthly/Quarterly Business Review ). Produce high-quality Management Information packs and dashboards (performance, productivity, quality, risk, customer outcomes), ensuring clarity, narrative, and decision-ready insights. Build and maintain automated reporting where possible, reducing manual effort and improving timeliness and control.
• Performance management and insight Analyze trends, drivers, and root causes (e.g., volumes, turnaround times, backlog ageing, rework, exceptions, Service Level Agreement breaches). Provide forward-looking insights (capacity, demand forecasting, seasonality) and scenario views to support planning and prioritization. Track benefits realization for change initiatives and identify opportunities for simplification and continuous improvement.
• Partner with senior operations leaders and process owners to shape priorities, interpret Management Information, and agree actions. Act as a trusted advisor to cross-functional stakeholders (Risk, Compliance, Finance, Technology, Change) by providing consistent, well-governed data and analysis. Present insights confidently in governance forums, highlighting key risks, opportunities, and recommended actions.
• Ensure Management Information is accurate, complete, and reconciled where required; implement controls for data sourcing, transformation, and reporting sign-off. Maintain documentation (data dictionaries, metric definitions, lineage, assumptions) and ensure appropriate access management and confidentiality handling. Identify and escalate data issues, control gaps, and reporting risks, drive remediation with data owners and technology teams. Ensure Management Information supports customer outcomes (e.g., service levels, complaints drivers, error rates, rework) and helps prevent avoidable harm. Embed conduct and fair outcomes considerations into reporting and insight, ensuring issues are surfaced early and addressed.

To be successful you will:

• Strong Management Information and analytics capability: Key Performance Indicator  /Key Risk Indicator design, performance management, trend analysis, root cause analysis, and storytelling with data. Advanced reporting skills (e.g., Excel, Power BI/Tableau; Structured Query Language desirable; understanding of data models and Extract, Transform, Load concepts beneficial).
• Understanding of operations/process management concepts (Service Level Agreements, queue management, capacity planning, Lean/continuous improvement). Knowledge of risk and control expectations in a regulated financial services environment (operational risk, issues/actions tracking, audit readiness).
• Strong communication and stakeholder management skills, including producing executive-ready packs and presenting to senior forums. High attention to detail, strong ownership mindset, and ability to work at pace across multiple priorities
• 5-6 years of experience in Management Information, Business Analytics, Data Analytics, or Banking Operations. Strong analytical and problem-solving skills with the ability to translate data into business insights. Experience designing executive dashboards and performance reporting. Advanced knowledge of Microsoft Excel, Power BI, Tableau, Structured Query Language , and other visualization or reporting tools.
• Experience working with large datasets and multiple source systems. Strong understanding of operational Key Performance Indicators, service metrics, productivity, quality, and risk indicators. Excellent stakeholder management, communication, and presentation skills. Experience in data governance, reporting automation, and process improvement. Knowledge of Lean Six Sigma or Business Intelligence methodologies is an advantage.
• Timely and accurate delivery of Management Information and executive reporting. Improved data quality and governance across the portfolio. Enhanced executive decision-making through actionable insights. Standardized Key Performance Indicator framework across products and markets. High stakeholder satisfaction with Management Information reporting and analytics. Delivery of analytics that drive measurable operational improvements and productivity gains.

You’ll achieve more at HSBC 

www.hsbc.com/careers 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***