Assistant Vice President Delivery Quality and Consistency

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Global Delivery and Enablement Subject Matter Expert- Delivery Quality and Consistency team

In this role, you will:

• Assist in conducting global periodic reviews of operational resilience processes, policies and practices to ensure consistency across the Bank, effectiveness, and identify opportunities for improvement.
• Work with the Head of Global Quality and Consistency to document and socialise outcomes of the reviews and agree specific actions with key stakeholders based on the findings. These recommendations may pertain to specific central operational resilience frameworks, procedures and operating instructions or how these have been interpreted and applied within the business lines and Group Infrastructure teams; identify clear owners (e.g., across the entities, within the operational resilience function, or across the business) to ensure actions are addressed.
• Support and track remediation of actions from QA gaps identified to ensure consistent application of operational resilience standards.
• Assist in identifying opportunities to uplift standards for consistency and work with Infrastructure and Embedding team to implement these.
• Assist in performing quality and consistency reviews across Operational Resilience lifecycle activities (IBS Identification and Prioritization, Mapping, Service Resilience, Vulnerability Management, IBS Continuity Planning Scenario Testing, Self-Assessments)  
• Work with Infrastructure and Embedding team to uplift training and communications, as required, to address findings from QA reviews and prevent reoccurrence in the future. 

To be successful, you will: 

• Operational Resilience: Deep technical understanding of operational resilience regulatory requirements, implementation and management practices
• Analytical thinking: ability to analyse complex data and processes, identifying trends, risks and opportunities for improvement
• Attention to detail: Rigorous focus on ensuring precision and accuracy in reviews, reports and process evaluations
• Stakeholder management: Proven skills in working collaboratively in cross functional teams and managing stakeholder expectations outcomes
• Communication and influence: Excellent written and verbal communications skills, with the ability to convey complex information in simple and effective way
• Problem solving: Creative and pragmatic approach to identifying issues and implementing effective solutions
• Self-starter: Self-starting, with strong intellectual curiosity that drives a proactive continuous improvement mindset.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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