AVP- Process Consultant - Ops Readiness

Job Title: AVP- Process Consultant - Ops Readiness

Purpose of the role :

The purpose of the Process Consultant is to manage and execute process re-engineering efforts across a portfolio of smaller reengineering projects or play a key role in one of the global priority reengineering programmes. Process Consultants will work at the project /  process level and will be accountable for delivering discreet deliverables. Process reengineering engagements involve reengineering end to end business processes commencing with process analysis, through design and into implementation, as well as the customer and back-office reengineering (not just restricted to a single process). On occasion, a Process Consultant may be expected to be mobile to support certain activities that involve working directly with business / process owners in other locations i.e. for Problem solving, process mapping, process re-design requirements gathering etc. Success in this role will require the Process Consultant to be flexible and able to adapt to the needs of the business, analyse and interpret data efficiently and work at pace to deliver re-engineer outcomes for the business.

In this role , you will :

• Identify additional customer needs that were previously unrecognized by the customer; involves customer in developing solution options.
• Appeal to customer’s viewpoint in order to understand & deliver the most beneficial solutions. Constructively question current thinking and status quo.
• Proactively help turn innovative ideas into reality. Experiment, take mitigate-able risks and learn from the results.
• Proactively research and develop ideas / products / services which are new to HSBC and / or industry.
• Work with line management to define detailed value-focused solution options based on the opportunity and provide recommendations, weighing up investment vs. return.
• Drive meetings to decision points, influencing and negotiating outcomes. Bring structure and order to undefined problems and / or large scale problems, making them easier to address and solve.
• Sustain existing stakeholder relationships and identify new engagement opportunities across multiple levels in a planned and structured way to support current and future change.
• Develop and improve stakeholder relationships to build consensus and improve delivery of change outcomes.
• Identify end-to-end re-engineering opportunities across the business.Identify risks to the bank/business /program or project and escalate appropriately

To be succeed in this role:

• Have a sound understanding about HSBC’s environment including: Organisation structures; HSBC business drivers, Group & Business Strategy, Acquisitions & Mergers, Shareholders, Processes, Systems and Current state vs. Target state.
• Have a basic understanding of the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Other industries i.e. latest innovation and technologies etc.
• Be able to contribute to design solutions that must comply with applicable legal and regulatory requirements, supporting the Principal and Senior Process Consultants.
• Have a good working knowledge and relationships with at least one area within the major global business the Process Consultant is aligned to.
• Be able to demonstrate sound business knowledge and business sense and stay abreast of key industry trends within business and technology.
• Be able to articulate to stakeholders the targeted benefits for a change intervention. Utilise financial skills to develop a high level business case, considering investment and high level benefits.
• Basic knowledge of banking, key domains and change industry. Have basic knowledge of IT hardware, software, operations and networks.

• Six Sigma Green Belt certification preferred. Qualifications would include an undergraduate or postgraduate degree. Operational Management Qualifications

You’ll achieve more at HSBC

HSBC.Careers.com

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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