Premier Proposition Manager

Some Careers Grow Faster Than Others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high-caliber professional to join our team as Premier Proposition Manager

Roles & Responsibilities: 

In this role, you will:

 Impact on the Business

• Work closely with various departments to drive business and targets.
• Track and review individual portfolio performance on an ongoing basis.
• Heighten awareness of the product through periodical circulation of related articles, news, competitive information and other marketing literature.
• By proactively identifying new and managing the business mix and distribution channels to achieve efficiencies in acquisition and servicing
• Ensure alignment of proposition goals, objectives and compensation with the customer experience by incentivizing sales on value creation (customer & HSBC) and reward behavior consistent with enhancing customer experience.

Customers / Stakeholders

• Identify new customer segments to offer proposition to meet financial objectives and enhance customer experience.
• Initiate / manage proposition development and market research including focus groups (internal and external)
• Define new proposition features, analyse feasibility and prepare business case
• Champion each project, driving it from initiation to evaluation, according to ASP Product Development Guide.
• Develop an implementation project plan, coordinate implementation and work closely with IT, Operations, Credit, LGA / Compliance and Fraud / AML teams.
• Ensure development of infrastructure, systems and methodology to manage product.
• Liaise and develop operational workflow.
• Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed.

Leadership & Teamwork

• Enhance product skills training.
• Work with Training, ASP and other relevant parties to implement appropriate product training.
• Interact with other PFS areas including IT, Call Centre, Credit, Channels and ASP.

Operational Effectiveness & Control

• Remains compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
• Ensures strict compliance with government banking regulations.
•  Timely implement internal and external audit points together with any issues raised by external regulators
• Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed.
• Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy;
• Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes.

Qualifications & Experience

• Minimum of a bachelor’s degree in business, related field.
• Minimum of 5 years work experience within banking or financial industry
• Relevant experience on affluent customers with good understanding on the market landscape
• Proven track record of communicating effectively within the organization and with customer groups.
• Excellent analytical skill with strong business acumen
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.

Opening up a world of opportunity' 

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About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

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