Operations Officer

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International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance..

We are currently seeking a high caliber professional to join our team as Operation Officer – KYC.

 Job Profile

• Service, amend, cancel or close existing accounts associated with customer products or services with low to medium complexity and administer product/service processing within the guidelines of the service level agreements and under the guidance of senior team member.

Roles & Responsibilities:
 

The role holder will:
  

• Responsible for CDD (Customer Due Diligence) analyst and QC/QA for WPB Customers
• Research customer information via multiple sources and inquire information by contacting directly customer via mail/phone etc. where applicable.
• Work with BFCR and other compliance functions for CDD, AML and Sanctions LoBP, undertaking QC/QA for CDD process in accordance with the HSBC Global Standard and the relevant laws and local policies, processes & procedures. Interface with Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles
• To provide technical support to the team so that KYC Ops is performed in an efficient, accurate and professional manner, and in accordance with relevant policies
• Support KYC Ops requirements for WPB customers
• Evaluate impact of new regulatory / internal requirements and provide timely feedback.
• Meet the needs and expectations of customers by ensuring that escalation and complaints are handled in a timely and appropriate manner.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Ensure KYC profiles presenting to RMs are error-free for timely sign-off.
• Develop and maintain excellent professional relationships with all stakeholders.
• Is responsible for ensuring the teams deliver in line with its demand statements
• Is responsible for planning and prioritization of day-to-day services across teams
• Process accurately in accordance with agreed quality standards.
• Demonstrate ways to improve the process.
• Receive/make calls from/to customers (internal/ external)
• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards.
  
  

Qualifications & Experience

• Experience in banking is required
• Prior experience and background required.
• Good knowledge of the products/systems/applications used in the operational environment.
• Strong communication & interpersonal skills (in Vietnamese & English)
• Proven track record towards high level of customer service.
• Having strong customer communication skills and ability to handle customer complain.
• Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines.
• Capability to quickly learn new jurisdiction policies and guidance, and ability to interpret complex changes in regulatory guidelines and assess impact
• Can apply strong critical thinking and active judgment to understand customer profile and follow KYC processes and procedures
• Good writing skills to complete required documents for customer profile 
  
  

Opening up a world of opportunity' 

http://www.hsbc.com/careers

About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

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