Operations Officer, Wholesale Client and Account Servicing (WCAS)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high caliber professional to join our team as an Operations Officer, Wholesale Client and Account Servicing (WCAS)

Roles & Responsibilities

Impact on the Business/Function

• Is responsible for ensuring the teams deliver in line with its demand statements
• Is responsible for planning and prioritisation of day to day services across teams
• Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
• Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.

Customers / Stakeholders

• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)

Leadership & Teamwork

• Establishes the goals for Team members and manages their performance.
• Support LM for the coaching and development of individual team members and the overall development plans of the teams
• Is able to recruit team members within agreed headcount plans as directed by the Line Manager
• Is accountable for the cascade of communication across teams.

Operational Effectiveness & Control

• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards

Qualifications & Experience

• Prior experience and background required.
• Good knowledge of the products/systems/applications used in the operational environment.
• Strong interpersonal skills.
• Effective communication skills.
• Proven track record towards high level of customer service

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited