Head of Retail Credit Risk Strategy

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Risk and Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and ensures fair outcomes for clients. Compliance aspires to continuously raise the bar and set leading standards across the industry to help HSBC safeguard its customers and the communities within which it operates.

Areas and Accountabilities 

Impact on the Business

• Specialist making a significant contribution to the delivery of the WPB Risk strategy and results by optimizing credit strategies in order to maximize profit and at the same time keeping loss within agreed threshold levels.
• Making strategic decisions at country level, in line with Regional and Group level WPB Risk plans
• Driving the delivery of objectives in line with wider strategy, to enable the achievement of business results
• Plan, co-ordinate and lead introduction of new risk management tools to support profitable business growth.
• Develop a strong team culture and ensure recruitment maintains the required skillset and experience.
• Ensuring regulatory reporting is provided accurately and on time
• Leading the infrastructure related initatives covering digital journey
• Leading initiatives related to Captial and Provisions such as Basel, Stress Testing/ICAAP etc.

Customers / Stakeholders

• Manage the internal and external relationship with Regulators, Group Auditors and Senior WPB Management for all aspects of Retail Risk management.
• Provide inputs into business planning and AOP process, using specialist knowledge of WPB Risk.
• Instilling a proactive and joined up management approach to ensure Retail Risk are working together with all WPB business units when managing the risk strategies and recommending changes.
• Work with counterparts in Regional and Group WPB Risk to fully leverage group skills and deploy automated decision wherever possible. This includes development of new Scorecards, Account Management and Collections strategies.
• Escalate any areas of concern or emerging trends in terms of deteriorating credit quality, market / economic trends or reduced profitability across any of the WPB portfolios to Risk Management forums / committees.
• Maintain close dialogue/cooperation with credit policy, front line, underwriting/collection teams, the business and external stakeholders such as SBV, Credit Bureau etc

Leadership & Teamwork

• Cascades business strategy and goals globally, gaining support and commitment to their delivery;
• Guides and supports management team in change the bank initiatives while also acting as SME regarding credit decisioning to support wider business transformation;
• Cooperate with other teams such as WPB, DBS, Operations etc to ensure timely project delievery to maximize customer services without compromising on credit standards;
• Provide leadership and direction to all WPB Risk staff via clear communication. Collate staff feedback via surveys (eg GPS, Pulse etc) and implement subsequent action plans to make HSBC Best Place To Work and Best Place To Bank;
• Develop career and succession planning for key roles across WPB Risk;
• Demonstrate a positive can do attitude at all times to ensure staff are aware of and deliver on their respective strategic plans;
• Encourage internal and external business /economic knowledge gathering as well as encouraging appropriate training / staff development opportunities;
• Ensure local credit strategies are built with a view to future economic / industry trends and not just historical performance information.

Operational Effectiveness & Control

• Leadership over all regulatory and compliance matters.
• Drives the implementation of change within WPB Risk, or part of wider Group initiatives. Ensure any new change impacting the credit life cycle has approprirate controls.
• Identifies and executes well considered opportunities that will result in improvements or adaptations of business practices. At the same time constantly review, challenge and improve process efficiency/status quo
• Supports and embeds best practice management and administrative procedures in own business area.
• Maintain HSBC internal control standards, including the timely implementation of audit points together with any issues raised by external regulators.
• Observe Group Compliance Policy and maintain awareness of Operational Risk and minimize the likelihood of it occurring.
• Ensure WPB product based Stress Testing is completed at least once a year. Ensure methodology is regularly reviewed and complies with regional recommended approach.

Knowledge & Experience

• In depth knowledge of credit risk, particularly in relation to retail banking. Broad understanding of other risk areas that impact WPB risk profile
• Strong analytical understanding / mindset
• Broad knowledge of sector trends and regulatory environment
• Act with courageous integrity in decision making
• Take personal accountability, be decisive, use common sense, empower others
• Communicate openly and honestly.
• Understanding Risk and making decisions in highly complex situations where there are potentially major consequences for the business.
• Providing expert quidance for the line of business.
• Excellent understanding of originations and portfolio management techniques including sophisticated analytics, credit modeling.
• Excellent understanding of non-financial risk
• Solid understanding of how the broader macroeconmy may influence the WPB business
• Understanding of Vietnam state regulations and local bureau knowledge
• Innovative and understands how to use data to make decisions
• Good Understanding of business areas outside of Risk e.g., Collections, Product, Finance, etc.
• Strong leadership skills for constantly changing risk environment
• Experience in working with auditors, regulators and compliance
• Expertise in project management and good interpersonal skills
• Great leader in talent management, communication and influencing
• Fluency in English is required

You’ll achieve more when you join HSBC.

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