Head of Client Services and Account Management

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

Key Responsibilities

• Build and sustain a world-leading, technology-enabled, globally connected payments franchise, by providing insightful solutions to our clients, supporting their needs, achieving efficiency and growth objectives, as well as unlocking the potential of HSBC’s network for our international clients.
• Lead, manage a team of 18+ FTE and transform the function to deliver Digital First Customer Engagement by redesigning/aligning to global/regional servicing journeys to guide clients towards digital self-fulfillment. 
• Drive a client-centric mindset to enhance seamless engagement and end-to-end delivery effectiveness along with GPS Sales, Implementation and Integration, and Product teams.
• Grow and retain core GPS revenue of US$ 90Mio+ with a balance sheet of US$3.2+bn through collaborative client engagement and delivery of consistent and reliable payments solutions, as well as driving digital self-fulfilment adoption rates.
• Collaborate with Coverage Teams, Regional and Global Client Services, and other Products to retain profitable client relationships.
• Enhance HSBC’s profile and market position in the country through planning and execution of Thought Leadership initiatives, Client Focus Groups, Roadshows and other internal and external events.
• Build and nurture strong relationships with key clients across all segments.

Qualifications

Essential

• Minimum of 8 years working in Payments and Cash Management or Transaction Banking.
• In-depth knowledge of industry standards related to all Cash Management products and services.
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Proven ability to deliver enhanced client satisfaction.
• Ability to understand a customers’ business and priorities.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Ability to interact with business customers at all levels.
• Excellent interpersonal people management skills and ability to interact and build relationships with internal and external stakeholders.
• Excellent time management, planning and organisation skills.
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
• Strong analytical, problem-solving, technical.
• Experience in driving team and individual performance to achieve customer and financial targets.
• Strong leadership and team motivational skills.
• Proven coaching and performance management skills

Desirable

• Experience of working with Corporate and Institutional Banking clients and environments.
• Broad based knowledge of HSBC and Group companies.
• Bachelor’s degree in business, related field or equivalent work experience.

You’ll achieve more when you join HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited