CCM Transaction Services Manager

Some Careers Grow Faster Than Others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

In this role, you will:

Impact on the Business/Function

• Is responsible for ensuring the teams deliver in line with its demand statements
• Is responsible for planning and prioritisation of day to day services across teams
• Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
• Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.

Customers / Stakeholders

• Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
• Is responsible for identifying opportunities to improve service Quality across teams.
  
  

Leadership & Teamwork

• Establishes the goals for Team members and manages their performance.
• Support LM for the coaching and development of individual team members and the overall development plans of the teams
• Is able to recruit team members within agreed headcount plans as directed by the Line Manager
• Is accountable for the cascade of communication across teams.

Operational Effectiveness & Control

• Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
• Manages resources across teams to ensure performance levels continually meet agreed standards
• Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
• Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner

To be successful for this role, you need:

• Minimum 3 years’ experience in operations or in a directly related business/function
• Minimum 2 years’ experience in the role of checker/ supervisor
• Clear understanding of multiple operational workflows and associated operational controls
• Proven track record towards high level of customer service.
• Effective communication skills.
• Strong interpersonal skills.

Opening up a world of opportunity' 

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About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

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