Business FCR Manager
Ho Chi Minh, -, VN, 700000
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International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
We are currently seeking a high caliber professional to join our team as an Business FCR Manager
Purpose of the role
Support the Head of WPB Business FCR in the execution of various underlying Global Standard programme components in the business including Data Readiness, Customer Due Diligence, Anti-Money Laundering and Sanctions Policy roll out/embedding and leverage those components to the transition of Global Standard programme to Business As Usual together with FCR streamline & simplification. The roles are also accountable for ensuring adequate controls are in place to manage financial crime risk and will be subject matter expertise providing guidance and advising the businesses on managing financial crime risk to ensure WPB's compliance to both global policies and local laws, rules and regulations relating to financial crimes.
The job holder will have to work with multiple entities and stakeholders across the organization (regional and global interaction) to deliver on this critical/strategic programme.
In this role you will:
- Lead the successful, sustainable implementation of Global Standards initiatives across IWPB, ensuring smooth transition into BAU.
- Manage and oversee a portfolio of IWPB projects (including FCR streamlining and simplification), tracking delivery milestones, outcomes, and benefits to ensure on-time execution.
- Embed strong project governance and discipline, including execution control, change control, and clear escalation of risks, issues, and dependencies (particularly relating to FCR).
- Provide oversight and advisory support on FCR, ensuring local procedures and guidance align with Global/Regional policies and local regulatory requirements, and identifying synergies between new and existing processes.
- Review and improve end-to-end processes to identify quality issues, manage operational risks, and support timely closure of audit/regulatory recommendations.
- Partner closely with Group, Regional, and local stakeholders (e.g., FCTM, FCC, WPB BRCM, WPB S&D, HOST, steering committees), ensuring transparent communication and stakeholder input throughout delivery.
- Monitor and provide oversight of CDD, Transaction Monitoring, and Name Screening backlogs, balancing customer impact with financial and operational outcomes.
To be successful you will need
- Minimum bachelor degree holder in any fields & good command of English.
- Good understanding of CDD & AML & Sanction policies and process
- Ability to work collaboratively with different stakeholders.
- Confidence to interact with senior management
- Detail and change oriented.
- Strong judgmental skills & problem solving skills.
- Experience leading complex projects.
- Ability to work independently and under pressure without supervision.
- At least 3 to 5 year of working experience, preferably experience in WPB business / banking industry.
Opening up a world of opportunity'
About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn
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