Universal Banker HKC Sub-branch
Hangzhou, ZJ, CN, -
HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.
We are currently seeking an experienced professional to join our team.
In this role, you will:
To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work
To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate
To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail
To make sure HP gift redemption mechanics works smoothly
To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied
To be successful in the role, you should meet the following requirements:
Bachelor degree or above(recognized by the state)
With 1-2 years' working experience, sales or customer service experience is preferred
Good communication and selling skills
Good understanding of Retail Banking and Wealth Management products and services
Good spoken and written English
Well organized
With nice personality
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