EZH Area Manager

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening

up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Area manager will manage through a management team (eg. business director, flagship operation manager etc) and across a number of branches/units even cross cities. Area Manager has a central role to play in effectively leading and implementing change as an integral part of delivering the business strategy.

• Area manager will in charge of 40-60 RM within Tier 1 city.

• Area Manager is to lead and manage flagship branch teams to ensure achievement of the business objectives and deliver the branch performance measures in line with the defined business objectives, to achieve performance of acquisition customer, WEM products, insurance product and Retail products growth, and fulfill customer needs etc.

• Achieve solution performance expectation per group and local requirement, deliver income plan.

• Build up HSBC culture and drive Equality, Diversity and Inclusion within all relationships.

• Coach and train staff to build employees' technical knowledge and competency; broadening employees' skillsets; and coach employees to deliver solutions.

• Effective management of employee attrition rates.

• Ensure staff to deliver good customer experience and meet a wide range of customer needs.

• Operate with the highest standards that meet and exceed all regulatory requirements and ensure that front line act as first line of defense by having right conversations with customers.

• Ensure deliver high quality of work for our customers/prevent avoidable errors and operational losses and minimizing rework/deliver what our customers expect on time and right first time/ no PCC conduct issue/control the sales quality.

• Complete training requirement, eg. GMT, local training requirement.

• Ensure strict alignment to global standards and follow HSBC Value.

• Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels.

• Operate with the highest standards that meet and exceed all regulatory requirements and ensure that front line act as first line of defence by having right conversations with customers.

• Deliver fair outcomes for our customers and ensure both own and employee conduct maintains the orderly and transparent operation of financial markets.

• Be accountable for minimising risk and maximising operational efficiency.

• Achieve results by working with the whole branch team, local market and wider community.

• Deliver branch plan including leads/sales prospect management and overall customer experience.

• Manage a branch covering Retail and Wealth, managing employees.

• This individual will have overall coverage for the full scope of the activities of that business or function in the branch, along with being the responsible person for co-ordinating across their business or function in HSBC to deliver on branch needs. (DIC if applicable)

• Act as the single point of contact for the Branch Manager and others on the branch leadership team with respect to the relevant business or function. (DIC if applicable)

To be successful in the role, you should meet the following requirements:

• Knowledge / Experience

-  Proven ability in team leadership and management.

-  Proven ability in Wealth and Retail distribution.

-  Proven and progressive management experience.

-  Proven ability in relationship management in the Retail sector.

-  Demonstrate behaviours consistent with HSBC Values.

-  Proven adherence to controls and compliance with no significant breaches.

-  Expertise in financial planning and related systems and processes.

• Skills

-  Strong marketing, sales, management planning, financial, leadership, project management and communication skills and good knowledge and control of risk management.

-  Strong planning and organising skills.

-  Ability to use numerical data to effectively manage branch performance.

-  Excellent industry and sector knowledge.

-  Good knowledge of Wealth and Retail distribution techniques and models.

-  Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.

-  Coaching sales techniques, best practice and sales management on a team and one to one basis.

-  Planning and organising skills.

-  Analytical skills.

-  Problem solving skills.

• Qualifications and Certificates (add local requirements)

-  Attain appropriate professional and regulatory qualifications as required by the local market.

-  Attain any internal standards as required by market.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited