Assistant Manager, Client Services, GTS

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Global Trade Solutions (GTS) serves as a core service provider for Global Corporates & International Mid-Market (GC-IMM) and Global Network Banking (GNB) clients. GTS Client Services (CS) Assistant Manager in Vietnam is responsible for proactively managing trade transactions under his/her clients' porfolio, and providing excellent customers services for trade clients. The role is responsible for providing technical expertise to Clients and Coverage team (Relationship/Sales Managers), supporting the origination and execution of deals/transactions across the wide range of GTS products

In this role, you will:

• Define and execute Vietnam GTS Client Services operating model, aligned with the global GTS CS target operating model;
• Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on transaction related queries, proactive management trade transactions under porfolio and increased clients’ usage of self-serve solutions;
• Act as single point for trade issues from clients under porfolio and ensure client satisfaction with consistently excellent and market leading service;
• Enhance collaboration with Transaction Services, internal stakeholders, Sales Managers/ Business Development, Relationship Managers and other external units on service performance, initiatives and issues;
• Collaborate with CS and Transaction Services Team Leaders in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience.
• Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients."
• Be a Services representive for GTS in Hanoi office, well connecting with GTS multiple teams and Coverage, Stakeholders, etc.

To be successful for this role, you need:

• Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
• Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process
• Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output
• University degree supporting Financial Services, Trade Banking, Process service or equivalent experience in a related field
• Knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes is desirable
• Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing 
• Minimum 5 years of experience in trade/client services
• Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams
• Ability to manage under pressure, making good and timely decisions/escalation in tough situations

Opening up a world of opportunity' 

http://www.hsbc.com/careers

About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

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