Manager Cheque Operations

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Business Descriptor:

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards. 

Job Introduction

• Manage and control daily operations and administration of the Cheques unit (which includes Cheque Clearing, Vendor management, etc.) to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of employees, vendor staff and unionized staff in the given unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• To centralise regulatory filing activities at Mumbai as per RBI requirements.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.
• Ensure Daily Control Functional Checklist is updated by all team members and held on records.
• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
• Monitoring & assessment of performance of reporting staff with the help of Production management systems.
• Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

Principal Responsibilities

Impact on the Business

• Ensure that there is improvement in productivity for transaction processing and service delivery.
• Conduct User Acceptance Tests (UAT)
• Business Continuity Plan (BCP)
• Ensure all the policies and procedures with regards to cheques are being adhered scrupulously.
• Ensure all cheque payments activities are performed smoothly and that all RBI deadlines are met.
• Vendor management and Co-ordination.
• Cost Management.

Customers / Stakeholders

• Contributes to building good customer relations and maintaining a high level of customer service.
• Understand and implement customer requirements. Ensure highest level of engagement with business groups.
• Monitoring staff performance and creating culture of learning and growth in the unit.  Identify training needs and ensure training requirements are met.
• Ensures the smooth, systematic, and efficient functioning of the department. Ensure backups are created within the unit.
• Manage the operational risk associated with the role and safeguard the interest of the bank.
• Reporting / Preparation of returns.
• Business Continuity Plan (BCP)

Educational Qualifications / Certification and Requirements:

^ Minimum Graduation (if no other criteria are mentioned in the JD)

This role requires 3-5 years of overall Banking exposure.

Skills required for success are:

• People and Stakeholders Management.
• Strong Communication and decision-making ability.
• Thinking and Problem-solving skills.
• Customer Drive.

Eligibility:

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line approval when applying.
• INM Employees in scope of RBWM Career Progression Framework not eligible to apply to roles within the purview of the Framework.

You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India