Assistant Manager Payment Services

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Business Descriptor:

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Job Introduction:

• Manage and control daily operations and administration of the Cheques unit (which includes Cheque Clearing, Vendor management, etc.) to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.

• Monitor performance of employees, vendor staff and unionized staff in the given unit.

• Ensure standardization of processes. Process notes to be updated on a regular basis.

• To centralise regulatory filing activities at Mumbai as per RBI requirements.

• Ensure an effective Business Continuity plan is in place for the unit.

• Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.

• Ensure Daily Control Functional Checklist is updated by all team members and held on records.

• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.

• Monitoring & assessment of performance of reporting staff with the help of Production management systems.

• Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

Principal Responsibilities:

Impact on the Business

• Ensure that there is improvement in productivity for transaction processing and service delivery.

• Conduct User Acceptance Tests (UAT)

• Business Continuity Plan (BCP)

• Ensure all the policies and procedures with regards to cheques are being adhered scrupulously.

• Ensure all cheque activities are performed smoothly and that all RBI deadlines are met.

• Vendor management and Co-ordination.

• Cost Management.

Customers / Stakeholders

• Contributes to building good customer relations and maintaining a high level of customer service.

• Understand and implement customer requirements. Ensure highest level of engagement with business groups.

• Monitoring staff performance and creating culture of learning and growth in the unit.  

• Identify training needs and ensure training requirements are met.

• Ensures the smooth, systematic, and efficient functioning of the department. Ensure backups are created within the unit.

• Manage the operational risk associated with the role and safeguard the interest of the bank.

• Reporting / Preparation of returns.

• Business Continuity Plan (BCP)

• This role requires 3-5 years of overall Banking exposure.

Skills required for success are:

• People and Stakeholders Management.
• Strong Communication and decision-making ability.
• Thinking and Problem-solving skills.
• Customer Drive.
• Minimum Graduation or as required for the role, whichever is higher

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India