Retail Sales Team Leader

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Retail Sales Team Leader.

The role of the Retail Sales Team Leader  is to lead an engaged and motivated customer facing team to drive business growth and improve customer service. Working closely with the branch management team, you will be required to build a customer and people centric environment whilst supporting branch operations and ensuring services are being delivered in accordance with customers’ needs.  

In this role you will:

• Lead a customer-facing team, improving performance through high-quality coaching and training tailored to individual needs.
• Partner with branch management to maintain operational effectiveness, deliver a customer-centric service, and drive growth across all segments.
• Deliver agreed performance outcomes in line with the wider branch plan.
• Embed effective controls to minimise operational losses while maintaining excellent customer service.

To be successful in this role you should meet the following requirements:

• Wealth & Personal Banking experience 
• Strong relationship-builder; creates internal/external networks to enable collaboration
• Proven coach who improves performance and delivers individual and business goals
• Sets and achieves stretching short-, medium- and long-term targets
• Excellent communicator; able to influence and negotiate effectively
• Experienced in complex, ethical sales with demanding customers
• Continuous improvement mindset
• Makes timely, practical decisions in ambiguity; considers different perspectives and owns outcomes
• Highly motivated, adaptable leader committed to developing self and others

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

Local terms apply - applicants are required to hold the relevant work permit prior to application. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com