Customer Experience Representative

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Customer Experience Representative.

Working in our branch network, you’ll be the first point of contact for our customers, delivering a personalised and friendly service. Every day you’ll support customers with a variety of needs - this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, identifying products and services to meet their needs, actively raising fraud awareness, and identifying customers who may be in vulnerable situations to determine the best way we can support them.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Demonstrate excellent communication skills and ability to engage in effective conversations to build strong connections with our customers
• Take ownership of customer enquires through to resolution and deliver a personalised, friendly, and efficient service
• Show the ability to think outside the box, identify opportunities to meet customer needs, and refer to specialists within the branch
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs
• Gain comprehensive knowledge of the Bank’s full range of products and services to enable you to connect the customer to the best possible service

To be successful in this role you should meet the following requirements:

• Have a passion for continuously delivering a superior customer service
• Pride yourself in consistently delivering a personalised, friendly, and efficient service at all times
• Uphold high standards of quality ensuring accuracy
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport
• Previous experience working in a customer focused environment

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500