Customer Experience Representative

Customer Experience Representative

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Experience Representative. If you are ambitious with a helpful personality, we want to hear from you!

Working in our branch network you will be the first point of contact for our customers, delivering a personalised and friendly service. Everyday you’ll support customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, identifying products and services to meet customers’ needs, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

In this role you will:

• Demonstrate excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.
• Take ownership of customer enquires through to resolution and delivers personalise, friendly and efficient service.
• Ability to think outside the box, identify opportunities to meet customer needs and refer to specialists within the branch.
• Has experience of working in a fast paced customer facing environment.

To be successful in this role you should meet the following requirements:

•  Have a passion for continuously delivering a superior customer service.
•   Pride yourself in consistently delivering a personalised, friendly and efficient service at all times.
•  Uphold high standards of quality ensuring accuracy.
•  Previous experience working in a customer focused environment
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport

You’ll achieve more when you join HSBC

This role is based in Guernsey

For further details and application information please click “Apply” 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500