Technical Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Specialist.

Principal responsibilities

•      Bachelors degree in Computer Science, Information technology or a related field

•      2+ years of experience in technical support or technical specialist role

•      Strong knowledge and experience of technical systems including online platforms and cloud computing infrastructure.

•      Proficiency in Mac OS, Microsoft Windows and MS Office applications

•      Web experience: Working knowledge of HTML5, CSS, and web design principles

•      Knowledge of emerging digital technologies such as automations and AI development

•      User-centric/customer-centric design theory : experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred

•      Good written and verbal communication and presentation skills

•      Strong focus on simplicity vs complexity in both communicating and translating briefs into technical specifications

•      Able to generate and consistently provide innovative and creative ideas, working within corporate

guidelines but challenging brief provided and questioning traditional approaches as necessary

•      Extremely client-focused, with positive attitude; able to negotiate effectively, communicate at all levels and able to work well under pressure

•      Ability to network with other resources and specialists around the business as appropriate

•      Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles and other inspiration with others

Requirements

•      Bachelors degree in Computer Science, Information technology or a related field

•      2+ years of experience in technical support or technical specialist role

•      Strong knowledge and experience of technical systems including online platforms and cloud computing infrastructure.

•      Proficiency in Mac OS, Microsoft Windows and MS Office applications

•      Web experience: Working knowledge of HTML5, CSS, and web design principles

•      Knowledge of emerging digital technologies such as automations and AI development

•      User-centric/customer-centric design theory : experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred

•      Good written and verbal communication and presentation skills

•      Strong focus on simplicity vs complexity in both communicating and translating briefs into technical specifications

•      Able to generate and consistently provide innovative and creative ideas, working within corporate

guidelines but challenging brief provided and questioning traditional approaches as necessary

•      Extremely client-focused, with positive attitude; able to negotiate effectively, communicate at all levels and able to work well under pressure

•      Ability to network with other resources and specialists around the business as appropriate

•      Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles and other inspiration with others

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.