Technical Service Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Technical Service Manager 

Business: CTO Infrastructure

Principal responsibilities

• Lead the design and coding to build the end to end solutions.
• Collaborate with stakeholders and end-users to understand and gather requirements to develop the best automation solutions. Understand functional requirements & scope and translate business requirements into technical specifications.
• Providing the task and process automation capabilities to facilitate DevOps and Agile practices both internally and externally.
• Ensures participation and coordination of Teams/Pods for problem management and ensuring the resolution of all incidents within the Teams/Pods. Collection, Analyses, Processing of statistics and raw data and identify root cause and improvement areas
• Hands-on development of application on medium/large scale critical platforms
• Able to initiate the project foundation and deliver the core/critical logic in the project
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures. 
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for the own actions, ensure the achievement of high levels of quality, effective risk management and regulatory compliance
• Suggest ideas and contribute to implementing actions that will improve governance and administration or the way teams and individuals work together.

Requirements

• Experience specifically in frontend / backend development, system integration / migration.
• Working experience on AngularJS / Vue.js / React / HTML / CSS / JS.
• Working experience on Java and SpringBoot, SpringCloud framework.
• Working experience on relational database, especially Oracle
• Working experience on CI/CD configuration and implementation
• Experience on engineering/project tools such as Confluence, Jira, Jenkins, Git, GitHub, SonarQube, Checkmarx, Nexus IQ, Nexus.
• Experience on DevOps processes and Agile methodologies – Scrum, Kanban
• Hands-on experience on Docker, Kubernetes
• Excellent and high numerical and analytical skills
• Proficiency in English language speaking and writing skills required.
• Ability to collaborate and communicate effectively with stakeholders (internal as well as external)
• Ability to work independently and with minimal supervision.
• Proactive and attention to detail. Sense of urgency to solve problems and propose solutions
• High degree of drive and motivation – to ensure delivery of objectives in a timely, efficient and effective manner.
• Ability to communicate complex issues concisely
• Proven ability of delivery and achieve deadlines

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Software Development (Guangdong) Limited