Sr. Associate Director, Workforce Planning Manager

Business: GCIO COO 
Open Positions: Sr. Associate Director, Workforce Planning Manager 
Location: Guangzhou

Why join us?
HSBC Business Banking UK offers digital solutions to help businesses manage their finances easily. We cater for all businesses that range from sole traders to medium sized enterprises. The Business Banking services are used by more than 600,000 businesses. We offer the following products:

• Business Internet Banking: A secure online web platform that lets businesses check balances, make payments and manage transactions anytime
• Business Banking Mobile: A fully native mobile app providing many features of Business Internet Banking for all business sizes
• HSBC Kinetic: A fully native mobile app designed for sole traders and small businesses, allowing quick account setup, expense tracking and smart insights

With these tools, HSBC makes banking convenient and accessible, whether they're running a small business or managing international operations.

The Opportunity: 

At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely.  

The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

What you’ll do:

Workforce Strategic Planning and Forecast:

• Own GBGF strategic HC plan in line with business strategy and location principles
• Ensure execution of workforce plans in line with strategy
• Drive accuracy for headcount forecast and aligned $s

Workforce Management:

• Ownership and management of a bottom-up, role-based plan for permanent and non-permanent roles, aligned to funded projects & priorities
• Accountable for ensuring the GBGF workforce moves towards agreed targets in line with workforce KPIs
• Work closely with Ops Managers to ensure they are well engaged and informed of workforce priorities
• Closely manage contingent workforce to ensure in line with GCIO policy e.g. tenure
• Implementation of process within GBGF in line with Strategic Workforce Plan and targets and toolsets
• Ensure the policies & procedures driven by Central team are adhered to
• Accountable for data quality in Pioneer
• Keep a track of and enable on the pace of the recruitment

Workforce Insourcing:

• Implement and refine scaled hiring approach for the GBGF / persona led hiring
• Responsible for educating and bringing GBGF hiring managers on the journey
• Execute actions as per workforce insourcing plan
• Track/ measure progress, drive actions to keep plan on track
• Track project risks/ issues and take appropriate actions
• Implement central laid out process/ approach for scaled Karat assessment
• Provide inputs to bulk hiring events and be responsible for execution at GBGF level

Tooling Strategy & Execution:

• Embed strategic tooling within GBGF, providing inputs/ feedback toward strategic FSA
• Drive consistent tooling in line with strategy and move away from adhoc tooling

Qualifications:

• Proven track record of leadership in workforce management roles within a complex, global organisation
• Strong understanding of workforce management E2E lifecycle and recruitment processes
• Demonstrable experience in managing significant resource plans
• Ability to manage and mitigate operational risk effectively
• Develops and maintains long term relationships with highly critical stakeholders internally and externally
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
• Experience of managing within a complex matrix environment
• Understanding of the HSBC Group and its strategy, structures and processes
• knowledge of the external environment - regulatory, political, competitor and market

HSBCAZ/XA*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.