Sr. Associate Director, Service Management Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management Specialist.

Business: MSS Operations Tech

Principal responsibilities

• Responsible for APAC regions ‘State of the Nation’ Daily report detailing Incidents across the MSSOT technology estate.
• Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level.
• Represent MSSOT in multiple MSS and regional Meetings, Service Resilience working groups and APAC Service Management forums.
• Continually improving the operating environment for production, focusing on reducing toil, improving automation across MSSOT, using data.
• Production lead for MSSOT China
• Hands on in innovation to improve automation of production environment. From working to be API first service management & more metric driven. To helping the teams work on the latest service management technology

What you will need to succeed in the role:

• Proficiency in verbal and written English.
• Strong customer focus and commitment to delivery.
• Good relationship management skills, 
• Hands on, not afraid to use data with scripting or coding to improve the operating environment.
• Excellent problem solving and service support skills
• Ability to work in a fast-paced dynamic environment to deliver high quality results under tight schedule and high pressure

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***