Sr. Associate Director, Service Management

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management.

Business: GPS Technology

Principal responsibilities

• Work directly with global lead of involved value stream, to ensure the team he/she leads would work towards the right direction and report the team’s delivery into the global lead.
• Lead a team of around 8 people, to provide full scope of the day-to-day production service support, including resolution of the live incidents, post-resolution problem management activities, user queries and regular service maintenance.
• Proactively participate in a rapid service recovery from production incident, including driving involved parties for right progress that fits the requirements for Tier 0 services in incident management.
• Provide timely incident communication internally and externally as required.
• Maintain a healthy relationship with key stakeholders (e.g. business team, development leads, other regional leads of involved services support, etc.), to lubricate the collaboration among the teams. 
• Provide technical expertise in finding root cause of major system problems.
• Work as the owner of production environment, participate in the review of various changes deployment and related post implementation verifications.
• Lead the team to realize operational efficiency, this includes automating repeated manual work, review, design and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support, etc.
• Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

Knowledge & Experience / Qualifications

• University Degree in Computer Science, Information Technology or a relevant discipline.
• Excellent leadership and communication skills (in both English and Chinese), track records of leading service stability improvements and delivering operational efficiency solutions.
• Knowledgeable cross domains and able to operate a global level solving complex, mission critical problems.
• Demonstrable experience of distributed compute, Linux, Oracle /Postgres (including SQL coding), WebSphere, MQ, Java, and cloud Native Technologies like Kubernetes, Docker, Kafka.
• Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.
• Experience with broad range of technologist tools, e.g. Application Performance Monitoring - App Dynamics, Log Aggregation – Splunk, etc.
• Strong understanding of core Service Management disciplines.
• Excellent technical debugging and trouble shooting skills.

HSBCKL/XA*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”  

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

***Issued By HSBC Software Development (GuangDong) Limited***