Sr. Associate Director, Service Management

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Associate Director, Service Management.

Business: IWPB Technology

Principal responsibilities

• Deliver tailored and specific expertise enabling 1LOD to successfully deploy and operate mitigating key controls.
• Participate in Key Risk Governance Forum (IT RCMM, RMM, etc.), including risk decision material preparation and presentation to C-Suite level.
• Provide technical guidance to support for control gap mitigation.
• Ensuring critical issues, events and incidents both in key controls and material change programmes are managed and understood by and escalated to appropriate governance forums for appropriate and timely resolution.
• Active management and visibility of risk is expected including the support of MSIIs, Audit testing, Regulatory uplifts, ensuring the bank’s risk management protocols are aligned.
• Collaborate with cross-functional teams to ensure the effective integration of risk management practices into all technology processes
• Ensure the integrity and timely completeness of risk and control identification, assessment and information within the Group’s Risk and Control system of record (Helios) as well as directing documented remediation plans for residual risks.
• Effective visibility and reporting of project timelines, milestones and OKR outcomes to project sponsors and outcome owners across value streams
• Educating stakeholders to ensure understanding of the impact of emerging risks that require changes to controls, resources, and business operations to ensure they remain within appetite.

Knowledge & Experience/Qualifications

• Extensive experience in audit, security or risk management within the financial services industry.
• Excellent analytical skills with the ability to assess complex situations and make informed decisions,
• Familiar with various data tool e.g. Qlik Power BI and Excel etc., and capable with the root cause analytics.
• Ability to communicate effectively, building strong relationships and influence senior internal and external stakeholders with or without technology background.
• Sound knowledge on internal control environment.
• Strong level of risk management knowledge and relevant experience.
• Previous experience and/or knowledge in Resilience Risk types, especially on Technology (including Cyber) Risk, Data & Information Risk will be advantageous.
• Self-motivated, detail-minded, organize and able to work independently
• Excellent communication (verbal and written) and interpersonal skills

HSBCVZ/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***