Sr. Associate Director, Product Development

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Product Development.

Business: AI Platforms

Job ID：63374

Principal responsibilities

• Define and own the user experience vision for the Group AI Platform.
• Lead end-to-end experience design across platform discovery, onboarding, agent and workflow creation, testing, governance, deployment, monitoring and support.
• Build and lead a high-performing multidisciplinary design practice spanning product design, service design, user research, content design and design operations.
• Establish a consistent AI interaction framework and reusable design patterns for conversational, agentic and human-in-the-loop experiences.
• Partner with product and engineering leaders to translate research and strategy into prioritised roadmaps, measurable outcomes and high-quality releases.
• Set the platform’s usability, accessibility and inclusive-design standards, ensuring experiences are evaluated with representative users.
• Embed responsible AI into the experience, including clear system status, explainability, user controls, escalation routes, error recovery and appropriate human oversight.
• Create and govern a shared design system for AI platform products, reducing duplication and improving consistency across internal tools and integrated experiences.
• Define and track experience measures such as task success, adoption, time to value, user confidence, accessibility and support demand.
• Influence senior stakeholders and represent the user perspective in platform investment, governance and delivery decisions.

Knowledge & Experience / Qualifications

• Extensive experience leading user experience, product design or service design for complex enterprise platforms or developer-facing products.
• A strong portfolio demonstrating strategic design leadership, systems thinking and measurable improvements to adoption, usability or operational performance.
• Experience designing AI-enabled, conversational or agentic products, with a practical understanding of uncertainty, explainability, trust and human oversight.
• Proven success building and developing multidisciplinary design teams and embedding user-centred design in scaled product delivery.
• Strong knowledge of user research, interaction design, information architecture, prototyping, content design, accessibility and design systems.
• Experience operating in a large, regulated organisation and partnering effectively with technology, cyber security, risk, compliance and legal stakeholders.
• Demonstrated ability to connect qualitative insight and quantitative evidence to strategic priorities and investment decisions.
• Exceptional design leadership, communication and storytelling skills, with the credibility to influence senior executives and technical leaders.
• Strong strategic judgement and the ability to simplify complex technical concepts into clear, usable experiences.
• Expertise in design methods, research practices, prototyping tools and design-system governance.
• Commercial and delivery awareness, with the ability to balance user value, business outcomes, technical feasibility and risk.
• Bachelor’s degree or equivalent professional experience in design, human-computer interaction, psychology, computer science or a related discipline.
• Comfort operating at pace and in ambiguity while maintaining a high bar for evidence, craft and execution.

/51/LP/WX

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”  

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

***Issued By HSBC Software Development (GuangDong) Limited***