Sr. Associate Director, Cybersecurity Specialist

1. Strategic Leadership & Transformation:

• Support leadership in transforming the CSAT engineering team into a customer-centric, high-performance technology organization.
• Implement and champion strategic alignment frameworks like V2MOM to connect the team's daily work to the company's strategic objectives.
• Design a modernized organizational structure and define new ways of working to accelerate our transformation into a product-oriented organization.
• Work as a trusted advisor to influence senior executives on transformation strategy and support its implementation.
• Inspire the organization to embrace innovation 

2. Engineering Excellence & Continuous Improvement:

• Introduce industry best practices for engineering excellence, such as DORA and the SPACE, to measure and improve performance.
• Implement "Shift Left" strategies to integrate quality and security validation earlier in the development lifecycle, reducing friction and improving outcomes.
• Assess engineering workflows and processes to identify bottlenecks and drive continuous improvement.
• Coach delivery PODs on effective retrospectives to build a continuous improvement mindset into the team's DNA.
• Support the management team in building a 'blameless' culture that encourages experimentation and learning from failure.

3. Product Mindset & Developer Experience:

• Introduce and embed a "product mindset" for the team's portfolio of delivery, defining a clear product roadmap and driving incremental delivery.
• Actively engage with the developer community to shape and enhance the Developer Experience (DevEx).
• Embed integration with our user experience (UX) practice to shift the team from a reactive to a proactive, user-centric model.
• Coach the team on building effective feedback loops with customers and establish a structured process for managing customer complaints.

4. Team & Talent Development:

• Assess team skill and capability maturity, defining and implementing a training plan that aligns with team and individual improvement roadmaps.
• Establish a team of highly-skilled engineers that will cross-pollinate best practices and engineering excellence across the wider organization.
• Champion initiatives focused on improving team health, morale, and overall employee satisfaction.

5. Collaboration & Brand Building:

• Connect the CSAT team's improvement initiatives with peer teams to create a holistic, collaborative environment.
• Promote the team's achievements to the wider organization, both internally and externally, to build its brand and showcase its value.

6. CSAT Wide Process Improvement:

• Identify areas for process improvement and develop plans to implement changes
• Analyze current processes, identify inefficiencies, and develop solutions to address them
• Collaborate with stakeholders to design and implement new processes or modify existing ones
• Develop and maintain process documentation, including process maps, policies, and procedures
• Collaborate with Business Architecture and Enterprise Architecture to help create and maintain process documentation.
• Monitor and report on process performance, identifying areas for further improvement
• Facilitate process improvement workshops and training sessions
• Work with cross-functional teams to implement process changes and ensure adoption
• Develop and implement metrics to measure process effectiveness

Qualifications & Experience:

• 15+ years of experience in the IT industry, with a proven track record of leading digital transformation in a large-scale organization.
• The ability to think strategically while staying on top of tactical execution.
• Expertise in Agile and Lean principles, with good knowledge of DevSecOps practices.
• Strong digital mindset and the ability to develop the same within the organization.
• Excellent coaching skills and the ability to influence senior executives on strategic transformation decisions.
• A strong passion for improving team culture, employee satisfaction, and Developer Experience.
• Good working knowledge of modern technologies, with a preference for experience in cybersecurity.
• Excellent written and spoken communication skills, with the ability to articulate complex ideas to diverse audiences.