Software Engineering Team Leader
Guangzhou, GD, CN, 510620
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Software Engineering Team Leader.
Business: CTO Infrastructure
Req ID: 37320
Principal responsibilities
- Responsible for managing a team of 8~9 Operations Engineers, who deliver First Line Support to various Business and Technology Customers on Workload Automation tools like Control-M/IWS/CA-7 and File Transmissions tool like Connect Direct and Sterling File Gateway.
- Responsible to manage the day-to-day planning, execution and operation of the team to ensure it delivers the required level of support for deliverables.
- Monitor and maintain the team's performance to ensure that the day-to-day operational tasks are delivered. Coach and mentor the team to excel against their objectives.
- The role involves liaising with other business areas within HSBC. Good communication skills and the ability to manage difficult situations tactfully are key factors to success.
- Create shared vision and goals for the team, encouraging a positive impact on the team’s perception in the organization.
- Maintain and improve SLA’s and always ensure compliance to HSBC policies.
- The role requires flexibility for shift and out of hours working depending on business requirement.
- Suggest ideas and contribute to implementing actions that will improve governance and administration or the way teams and individuals work together.
- Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
- Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
- Ensure effective handover between shifts and maintain continuity of operations.
- Drive continuous improvement initiatives for operational efficiency and service quality.
- Manage incident escalation and ensure timely resolution of critical issues.
Requirements
- 5+ years in people and team management, including 24x7 or shift-based operations.
- Strong people leadership skills: teamwork, team building, conflict resolution, performance management, and problem-solving.
- Solid IT Service Management background: Change, Incident, and Problem Management, with clear understanding of SLAs and OLAs.
- Proven experience in service quality management and IT operational risk control.
- Skilled in resource planning, allocation, prioritization, and workload management.
- Effective stakeholder communication, including regular incident updates, resolution timelines, and preventive actions.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***