Senior Software Engineer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: HASE Technology

Principal responsibilities

• Provide the remote and on-site support technical support within the agreed service levels, covering desktop, mobile, communication systems and AV systems.
• Identify, diagnose, and resolve computer, system and network issues.
• Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
• Manage IT operation and deployment of local IT services to optimize speed, cost and quality.
• Identify any issues that may arise due to delivery risk, define preventive actions or corrective measures and timely escalate major project risks and issues to management.
• Work closely with infrastructure domain teams in HSBC Group to influence the practice and standard of infrastructure products; work closely with product owners on the rollout schedule.
• Monitor user impact and support resource requirement for any production change.
• Manage the funding approval, maintain a healthy stock and inventory management and coordinate logistics from global SSP or local business sponsored requirement.
• Developing and implementing customer service policies and procedures to optimize efficiency and effectiveness.
• Handling escalated customer inquiries and issues, providing timely and satisfactory resolutions.
• Collaborating with cross-functional teams to enhance the overall customer experience.
• Provide professional consultancy in response to queries from developers and business.
• Responsive to any ad-hoc business initiatives and management directions.

Requirements

• University/College degree in Computing Science or other relevant disciplines.
• Experiences with end user computing.
• Experience on troubleshooting issue on Windows OS (Win 11), MS products (Office, Outlook, Teams, SharePoint, etc.) and network.
• Hands on experience in Microsoft Infrastructure (Microsoft 365, Active Directory, SCCM, DFSR, Intune, Azure, Copliot, etc.).
• Hands on experience in collabration tools (Zoom, Jabber, Webex, etc.)
• Committed to the delivery of quality results and able to meet deadlines under tight schedule and heavy workload.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Self-motivated, positive, flexible attitude, excellent team player with ability to work under minimal supervision.
• Open minded, willing to learn, explore and implement new and emerging technologies. Good command of written and spken in English and Chinese. Fluency in Cantonese will be an advantage.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***