Senior Software Engineer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: HASE Technology

Job ID: 26753

Principal responsibilities

• Provide the remote and on-site support technical support within the agreed service levels, covering desktop, mobile, communication systems and AV systems.
• Identify, diagnose, and resolve computer, system and network issues.
• Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
• Manage IT operation and deployment of local IT services to optimize speed, cost and quality.
• Identify any issues that may arise due to delivery risk, define preventive actions or corrective measures and timely escalate major project risks and issues to management.
• Work closely with infrastructure domain teams in HSBC Group to influence the practice and standard of infrastructure products; work closely with product owners on the rollout schedule.
• Monitor user impact and support resource requirement for any production change.
• Manage the funding approval, maintain a healthy stock and inventory management and coordinate logistics from global SSP or local business sponsored requirement.
• Developing and implementing customer service policies and procedures to optimize efficiency and effectiveness.
• Handling escalated customer inquiries and issues, providing timely and satisfactory resolutions.
• Collaborating with cross-functional teams to enhance the overall customer experience.
• Provide professional consultancy in response to queries from developers and business.
• Responsive to any ad-hoc business initiatives and management directions.

Requirements

• University/College degree in Computing Science or other relevant disciplines.
• Experiences with end user computing.
• Experience on troubleshooting issue on Windows OS (Win 11), MS products (Office, Outlook, Teams, SharePoint, etc.) and network.
• Hands on experience in Microsoft Infrastructure (Microsoft 365, Active Directory, SCCM, DFSR, Intune, Azure, Copliot, etc.).
• Hands on experience in collabration tools (Zoom, Jabber, Webex, etc.)
• Committed to the delivery of quality results and able to meet deadlines under tight schedule and heavy workload.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Self-motivated, positive, flexible attitude, excellent team player with ability to work under minimal supervision.
• Open minded, willing to learn, explore and implement new and emerging technologies. Good command of written and spken in English and Chinese. Fluency in Cantonese will be an advantage.

/WX

***Issued By HSBC Software Development (GuangDong) Limited***