Senior Software Engineer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: Enterprise Technology L3

Principal responsibilities

• Capturing, analysing and documenting HR business processes using formal analysis techniques
• Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers
• Leading the designing of solutions to address business requirements
• Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)
• Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflow
• Testing config and code to ensure it meets requirements and quality
• Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
• Identifying continuous improvement opportunities e.g. error detection and performance enhancements
• Ensuring alignment with HSBC standards, governance and documentation requirements
• Actively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

What you will need to success in the role

• Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform
• Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials
• Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience
• Has worked successfully within a DevOps and Agile team/environment
• Proven self-starter who can operate and develop without close supervision
• Experience in software development and/or application configuration skills.
• Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures
• Experience of working in virtual, geographically dispersed locations and timezones
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

SKILLS AND KNOWLEDGE

• Excellent Knowledge of HR processes and technologies
• Highly developed Business Analys skillset, including analysis and documentation techniques
• Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps
• Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets
• Knowledge of HR Service Management, Shared Services and/or Contact Centres
• Strong Analytical and Problem Solving skills
• Strong Interpersonal and communication (both oral and written) skills
• Skilled in creative and lateral thinking
• Good Influencing, persuasion and negotiation skills in workshops and presen

( HSBCVZ/GZ)

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***