Senior Project Manager, Client Implementation

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Project Manager, Client Implementation.

Principal responsibilities

• Provide pre-mandate and RFI / RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction .
• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions , effectively communicating with clients and senior stakeholders.
• Take ownership of client relationships post - sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client is able to operate their accounts and services as expected , and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience.
• Collaborate with cross - functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Act as a role model and escalation point for the team, providing training, support and guidance.
• Drive the strategic priprities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

Requirements

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience and / or relevant qualifications.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real - time.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.
• Drive project timelines to achieve optimal time to revenue , focusing on high revenue / strategic clients.
• Represent HSBC at Industry Events , help position HSBC as a top provider of treasury management services.
• Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.