Senior Operations Product Lead

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Operations Product Lead.

Principal responsibilities

• As Agile Senior Operations Product Lead to distil overall product strategy and roadmap and turn it into action for the Agile Team, ensuring customers' needs are accurately represented to the team.
• To work within an Agile team consisting of a Scrum Master, Engineers, Analysts and other roles as required to deliver the backlog of the Team.
• To act as an escalation point for delivery blockers, dependencies or other issues impacting the team or a particular story. Require exceptional decision making, influencing, communication and collaboration skills in order to role model agile delivery practices.
• Own succinct and clearly written user stories and epics, ensuring the scope, acceptance criteria, definition of ready is met & definition of done is clearly articulated, aligned to achieving key objectives and results.
• Accountable for the outcomes of the activity undertaken by the Agile Team including accepting work as complete and effective.
• Accountable for preparing and delivering updates and key messages for Platform and executive stakeholders (globally, regionally and in-market) at executive level forums to secure required buy-in to enable delivery.
• Accountable for engaging internal and external functions as required by specific delivery needs potentially including: Regulatory Authorities, Service Delivery Functions, Service Providers and Vendors.
• Accountable for ensuring adherence to approved budgets within the Agile Team. All activities must be conducted in accordance with Group standards, policy and procedures.
• Alongside the Scrum Master and Agile coach, ensure good working practices across the team, including ensuring Agile ways of operating.

Requirements

• University degree in Business Administration, Insurance, Information System or related discipline.
• Minimum 8 years' experience in project management, product development or related field.
• Excellent analytical and facilitation skills to ensure business needs and effective solutions are quickly and clearly defined.
• Exceptional and demonstrable knowledge of Agile ways of working.
• Excellent organizational and planning skills with knowledge on when and how to re-prioritize, or escalate as required.
• Ability to operate across boundaries of business and technology organizations with excellent breadth of understanding across technology and risk management.
• Proven experience of creating content for, and presenting at meetings to influence executive stakeholders.

Mandatory skills and experience: 

• Experience in working in agile methodology (at least 3 years).
• Evidenced understanding of WPB business and Insurance industry.
• Proven senior stakeholder communication skills and team management experience.
• Evidenced experience working in multi-cultural, global oriented projects.
• Candidate with less experience will be considered as Product Owner.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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